Legal & Compliance

Last updated: January 1, 2026

PixelCanvasTheory ("we," "our," or "us") operates the website and provides web design services from our office at Avenida de la Constitución, 18, 41004, Sevilla, Spain. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect personal information you voluntarily provide when you contact us, request a service, or fill out our inquiry form. This includes:

• Full name and email address
• Company name and website URL
• Phone number (if provided)
• Project details and requirements you share
• Payment information (processed securely via Stripe)

2. How We Use Your Information

Your personal data is used exclusively for:

• Responding to your inquiries and providing project proposals
• Executing agreed-upon web design services
• Processing payments and issuing invoices
• Sending essential project updates (not marketing)

3. Data Storage & Security

All personal data is stored on secure servers within the European Economic Area (EEA). We implement industry-standard encryption, access controls, and regular security audits to protect your information. We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to processing of your data
• Request data portability

To exercise these rights, contact us at [email protected].

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Project-related data is retained for 24 months after the final deliverable.

6. Contact

For privacy-related inquiries, contact our data controller at:

PixelCanvasTheory
Avenida de la Constitución, 18
41004 Sevilla, Spain
Email: [email protected]

Last updated: January 1, 2026

These Terms of Service govern all web design services provided by PixelCanvasTheory, registered at Avenida de la Constitución, 18, 41004, Sevilla, Spain. By engaging our services, you agree to the following terms.

1. Scope of Services

All services are defined in the project proposal or statement of work (SOW) agreed upon before project commencement. Any work outside the agreed scope will be quoted separately and requires written approval before proceeding.

2. Pricing & Payment

• All prices are listed in Euros (EUR) and are exclusive of applicable taxes unless stated otherwise.
• Projects under €1,000: Full payment required upfront before work begins.
• Projects over €1,000: 50% deposit upon agreement, 50% upon final delivery.
• Payments are processed via Stripe. Late payments incur a 2% monthly surcharge.

3. Project Timeline & Delivery

Timelines are estimates provided in good faith. PixelCanvasTheory will communicate promptly if delays arise due to scope changes, client feedback delays, or force majeure events. Client feedback is expected within 5 business days of each deliverable.

4. Intellectual Property

Upon full payment, all final deliverables (designs, code, assets) are transferred to the client. PixelCanvasTheory retains the right to display completed work in portfolio and case studies unless the client requests otherwise in writing.

5. Limitation of Liability

PixelCanvasTheory's total liability shall not exceed the total fees paid for the specific project. We are not liable for indirect damages, loss of revenue, or consequential losses arising from service delivery.

6. Governing Law

These terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Sevilla, Spain.

Last updated: January 1, 2026

PixelCanvasTheory uses cookies to ensure our website functions correctly. This policy explains what cookies we use and why.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and ensure the site works as intended.

2. Cookies We Use

3. Third-Party Cookies

We do not use third-party analytics, advertising, or tracking cookies. Google Maps (used on our contact page) may set its own cookies when you interact with the map embed.

4. Managing Cookies

You can control cookie settings through your browser. Disabling essential cookies may affect site functionality. For questions, contact us at [email protected].

Last updated: January 1, 2026

PixelCanvasTheory is committed to fair and transparent refund practices. This policy outlines the conditions under which refunds are available for our web design services.

1. Pre-Project Cancellation

If you cancel a project before any work has commenced, you are entitled to a full refund of any deposit paid, minus any administrative processing fees (up to 5% of the deposit amount).

2. Milestone-Based Refunds

For projects over €1,000 with milestone-based payments:

• Cancellation before Milestone 1: Full refund of deposit.
• Cancellation after Milestone 1: No refund for completed milestones. Remaining unpaid milestones are waived.
• Cancellation after final delivery: No refund available.

3. Quality Disputes

If you are dissatisfied with delivered work, you must notify us in writing within 14 days of delivery. We will review the dispute in good faith and may offer revisions, partial refunds, or mediation at our discretion.

4. Non-Refundable Items

• Completed and approved milestone deliverables
• Third-party costs incurred on your behalf (domains, hosting, stock assets)
• Work outside the agreed project scope (scope creep)

5. How to Request a Refund

Send your refund request to [email protected] with your project reference and reason. We will respond within 5 business days. Refunds are processed via the original payment method within 10 business days of approval.

6. Contact

PixelCanvasTheory
Avenida de la Constitución, 18
41004 Sevilla, Spain
Email: [email protected]